Terms & Conditions
Diva Divine India reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.
When you purchase product we will always make every effort to match each selection to the exact specifications of your order. Because a majority of our hair is 100% Remy Indian Human Hair, most selections come from an individual donor (one head of hair). For this reason it's impossible to guarantee hair color or texture. Our 100% virgin hair comes in a natural Straight, Wavy or Curly pattern and the natural color will range between a natural 1b and 2. In some cases we may have lighter pieces which are available upon request but are not guaranteed. Weight of products is between 80 and 140gms.
Please be forewarned, refunds will not be issued for dissatisfaction with texture, color, issues with natural tapering, split ends or concerns that are typical of a natural human hair product. At Diva Divine India we maintain a very high level of quality assurance. All our hair is prepared and professionally packaged at our factory in Asia. Everything goes through a vigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
Our business hours are Monday through Friday from 10:30 am to 6:00 pm IST.
Terms of sale are based on availability. If any product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving an alternative product that may be available. If we are unable to offer you a suitable replacement and you wish to terminate the sale we will refund the amount charged to your credit card.
Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
Terms of payment are always 100% upfront. We accept most major credit cards. As soon as you place an order online your credit card will be charged. Due to the nature of our products, All Sales Are Final.
If you are a new customer and your order is over Rs 8000, your billing and shipping address are different or you are an international customer you will be asked to fill out a credit card authorization form prior to the release of your order.
Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.
Free within India. All other shipment rates are determined on a per-order basis. Please contact us for more information.
For your convenience it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of our Courier company. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays.
Please also keep in mind that holidays do not count as a business day and should be considered when calculating shipping times. We entrust our Courier to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us.
Failed Deliveries / Refused Shipments / Incorrect Shipping Address
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via courier to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed a RS 500 charge us to make the correction.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately at + 91 11 4659 2891 or + 91 96503 77003 We will contact the shipping company right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 30 days. If it is determined that your shipment has been lost a replacement may be sent pending the investigation of the situation.
All sales are final. Due to federal regulations on Human and Fiber Hair products, we do not accept returns or replacements.
Copyrights / Content
Images of people or places displayed on the divadivinehair.co.in site are either the property of, or used with permission by, Diva Divine India. Use of these images by you or other third parties is prohibited unless expressly permitted expressly by Diva Divine India. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes.
Limitation of Liability
Diva Divine India does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Diva Divine India will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Diva Divine India is not liable or responsible for any amount of damages above the aggregate Rupee amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Diva Divine India is not liable or responsible for any amount of damages above the aggregate Rupee amount paid by customer for the purchase of services under this agreement.
If you need further clarification about our Terms and Conditions or have general questions please call 1-888-571-4247 or email us firstname.lastname@example.org.
1. We receive and store any information you enter on our website or give us in any other way. We use the information you provide to process your orders, respond to your requests, make your buying experience more comfortable and for further communication with you.
2. From time to time we may email you newsletters, announcements of new products and sales, notifications of changes to our policies and order confirmations. If you do not want to receive e-mails from us, other than order notifications and receipts, please contact us at email@example.com and we will remove from our contact list at once.
3. We work to protect the security of your information during transmission by using software that encrypts information you provide to us during the process of placing your order.
4. We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order.
5. Please note, as a further measure to protect you we do not retain your credit card or payment information.
Diva Divine India takes privacy and confidential information issues very seriously. We will never share, sell or otherwise make public the information stored as part of the customer registration / account signup process on divadivinehair.co.in