Refund policy

Overview
When you purchase product we will always make every effort to match each selection to the exact specifications of your order. Because a majority of our hair is 100% Remy Indian Human Hair, most selections come from an individual donor (one head of hair). For this reason it's impossible to guarantee hair color or texture. Our 100% virgin hair comes in a natural Straight, Wavy or Curly pattern and the natural color will range between a natural 1b and 2. In some cases we may have lighter pieces which are available upon request but are not guaranteed. Weight of products is between 80 and 140gms.

Please be forewarned, refunds will not be issued for dissatisfaction with texture, color, issues with natural tapering, split ends or concerns that are typical of a natural human hair product. At Diva Divine India we maintain a very high level of quality assurance. All our hair is prepared and professionally packaged at our factory in Asia. Everything goes through a vigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.

Order Processing
Our business hours are Monday through Friday from 10:30 am to 6:00 pm IST.

Product Availability
Terms of sale are based on availability. If any product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving an alternative product that may be available. If we are unable to offer you a suitable replacement and you wish to terminate the sale we will refund the amount charged to your credit card.

Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

Payment Terms
Terms of payment are always 100% upfront. We accept most major credit cards. As soon as you place an order online your credit card will be charged. Due to the nature of our products, All Sales Are Final.

If you are a new customer and your order is over Rs 8000, your billing and shipping address are different or you are an international customer you will be asked to fill out a credit card authorization form prior to the release of your order.

Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.

Shipping Costs
All shipment rates are determined on a per-order basis. Please contact us for more information.

Shipping Delays
For your convenience it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of our Courier company. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays.

Please also keep in mind that holidays do not count as a business day and should be considered when calculating shipping times. We entrust our Courier to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us.

Failed Deliveries / Refused Shipments / Incorrect Shipping Address
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via courier to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed a RS 500 charge us to make the correction.

If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

Lost Shipments
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately at + 91 11 4659 2891 or + 91 96503 77003 We will contact the shipping company right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 30 days. If it is determined that your shipment has been lost a replacement may be sent pending the investigation of the situation.

Return policy
All sales are final. Due to federal regulations on Human and Fiber Hair products, we do not accept returns or replacements.